A revolutionary change is taking place in the way companies interact with their customers.
Artificial intelligence and machine learning solutions are the driving force that allows innovative and comprehensive customer experiences. Moreover, many companies are already implementing AI for other functions, and experts say this is only the tip of the iceberg and they expect a significant growth in the AI market in the coming years.
Since all stakeholders across various industries are now realizing the real potential of artificial intelligence and machine learning, senior leaders have now to take into consideration the critical implications of implementing these technologies in their companies. At our conference in March we will discuss these strategic elements and commercial aspects through practical case-studies.
The event offers a unique space for the whole CX community, including Directors of Customer Service, Heads of Artificial Intelligence, Machine Learning and Innovation, Directors of Customer Experience, COOs and CIOs to meet their peers and discuss the new fundamental developments and upcoming trends in AI and their application, and to analyse the evolution of all customer-facing functions.
Instead of discussing AI from an abstract point of view, we will focus on practical user cases and applications that address questions such as: how can companies generate ROI through the use of AI? How is AI used to improve and personalize customer experience? Different ways in which AI can be exploited to build a customer-centric system will be discussed in our concrete and commercial-focused presentations.