• March
  • 07
  • 2019

Artificial Intelligence for Customer-Facing Functions

Start:07/March/2019 @ 8:30
End:08/March/2019 @ 16:30

event starts in


London, UK


: The venue is Marriott Hotel Maida Vale, a 4-stars superior hotel located in North West London. Hotel offers effortless access to downtown London, Wembley Stadium and Lord’s Cricket Ground. Great location enables to exploring Maida Vale by canal to visit the many shops and restaurants on the waterways, or visit famous Abbey Road Studios, located around the corner. The precise address of the venue is: Plaza Parade, Maida Vale, London NW6 5RP, UK

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For any inquiries contact us directly at ask@tbmgroup.eu


A revolutionary change is taking place in the way companies interact with their customers.

Artificial intelligence and machine learning solutions are the driving force that allows innovative and comprehensive customer experiences. Moreover, many companies are already implementing AI for other functions, and experts say this is only the tip of the iceberg and they expect a significant growth in the AI market in the coming years.

Since all stakeholders across various industries are now realizing the real potential of artificial intelligence and machine learning, senior leaders have now to take into consideration the critical implications of implementing these technologies in their companies. At our conference in March we will discuss these strategic elements and commercial aspects through practical case-studies.

The event offers a unique space for the whole CX community, including Directors of Customer Service, Heads of Artificial Intelligence, Machine Learning and Innovation, Directors of Customer Experience, COOs and CIOs to meet their peers and discuss the new fundamental developments and upcoming trends in AI and their application, and to analyse the evolution of all customer-facing functions.

Instead of discussing AI from an abstract point of view, we will focus on practical user cases and applications that address questions such as: how can companies generate ROI through the use of AI? How is AI used to improve and personalize customer experience? Different ways in which AI can be exploited to build a customer-centric system will be discussed in our concrete and commercial-focused presentations.

Additional Information

TBM Ticket Variations

(End Users) Conference + Online Documentation – 2499 Euro, (End Users) Conference + Online Documentation 1499 Euro, (End Users) Conference + Online Documentation 1999 EUR, (End Users) Conference + Online Documentation 2499, (End Users) Conferene + Online Documentation 2999 USD, (Solution Providers) Conference + Online Documentation – 2999 Euro, (Solution Providers) Conference + Online Documentation 3499, (Solution Providers) Conference + Online Documentation 3499 Euro, (Solution Providers) Conference + Online documentation 3499 USD, Corporate Counsel – EUR1499, Law Practice – EUR2499, Online Documentation Only – 899 Euro, Online Documentation Only 1045 USD, Online Documentation Only 499, Solution Providers – EUR2999, (End Users) Conference + Online Documentation, (Solution Providers) Conference + Online Documentation, Online Documentation Only

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