The key to successful retail bank onboarding is to enable quicker, more cost-effective and user-friendly onboarding. However banks are still in their first steps when it comes to delivering a seamless omni-channel customer journey. Identification of customers via online channels is getting approved by local regulators, with AMLD5 and eIDAS to bring even more opportunities such as the use of digital identity.
Which new solutions provide adequate safeguards for onboarding? What are local differences? Which strategy fits within the risk appetite of a specific bank? How will digital solutions benefit the bank and its customers? These are some questions banks have to deal with. Now is the time for banks to discuss these changes, to understand new solutions, to benchmark their processes and start providing the onboarding experience that customers are looking for.
Following the success of our Client Onboarding and Data Management series of events focusing on corporate and institutional clients TBM evolution group is proud to introduce this event with a focus on digital onboarding and identity verification of retail banking customers. This unique industry forum will aim to discuss the challenges and best-practices specific to those professionals with responsibilities in the areas of in KYC, Identity, Onboarding, Customer Experience, and Digital Transformation.