• January
  • 16
  • 2020

End-to-End Customer Experience Management for B2B Manufacturers

Start:16/January/2020 @ 8:30
End:17/January/2020 @ 16:30

event starts in


Dusseldorf, Germany



you need help with anything?

For any inquiries contact us directly at ask@tbmgroup.eu


It is now time to put the customer at the center of all our planning! In these exciting times of huge technological innovation and disruption, manufacturers need to think more about what the customer wants and what will increase value for them. How can you own the whole customer experience and journey? How do we respond to service-obsessed customers? Moreover, what are the competency expectations and what will be the ROI?

Topics covered include:

  • Providing an integrated and connected CX
  • Excellence in aftermarket service and engagement
  • Optimal customer contact management
  • Successfully closing the customer experience loop
  • Thoroughly understanding your customer, their needs and requirements
  • Managing current and developing technology
  • Fomenting a CX culture across the organization
  • Effective customer education and information delivery strategies
  • Data collection and management
  • IoT as a fundamental feature of your CX strategies
  • Third-party distribution frameworks
  • CX management through social media

Additional Information

TBM Ticket Variations

(Corporate Counsel) Conference + Online Documentation 1499 Euro, (End Users) Conference + Online Documentation – 2499 Euro, (End Users) Conference + Online Documentation – 2799 USD, (End Users) Conference + Online Documentation 1499 Euro, (End Users) Conference + Online Documentation 1999 EUR, (End Users) Conference + Online Documentation 2499, (End Users) Conferene + Online Documentation 2999 USD, (Law Practice) Conference + Online Documentation 2499, (Law Practice) Conference + Online Documentation 2499 Euro, (Solution Providers) Conference + Online Documentation – 2999 Euro, (Solution Providers) Conference + Online Documentation – 3299 USD, (Solution Providers) Conference + Online Documentation 3499, (Solution Providers) Conference + Online Documentation 3499 Euro, (Solution Providers) Conference + Online documentation 3499 USD, Corporate Counsel – EUR1499, Documentation package – 999 USD, Documentation package – 999 USD, Law Practice – EUR2499, Online Documentation Only – 899 Euro, Online Documentation Only 1045 USD, Online Documentation Only 499, Solution Providers – EUR2999, (End Users) Conference + Online Documentation, (Solution Providers) Conference + Online Documentation, Online Documentation Only


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