16 January 2020

End-to-End Customer Experience Management for B2B Manufacturers

Dusseldorf, Germany
Start: 16/January/2020 @ 8:30
End: 17/January/2020 @ 16:30

event starts in


Dusseldorf, Germany


The venue for the conference is Marriott Hafen Courtyard, a 4-star hotel in the center of Dusseldorf. Hotel have ideal location to provide you with a memorable waterfront hotel stay in the city center. It stands near such attractions and landmarks such as the Rhine Tower, Messe Dusseldorf and world-renowned shopping or dining throughout the Hafen district and at Konigsallee. The precise address of the venue is: Speditionstrasse 11, Duesseldorf 40221 Germany.

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Key speakers


It is now time to put the customer at the center of all our planning! In these exciting times of huge technological innovation and disruption, manufacturers need to think more about what the customer wants and what will increase value for them. How can you own the whole customer experience and journey? How do we respond to service-obsessed customers? Moreover, what are the competency expectations and what will be the ROI?

Topics covered include:

  • Providing an integrated and connected CX
  • Excellence in aftermarket service and engagement
  • Optimal customer contact management
  • Successfully closing the customer experience loop
  • Thoroughly understanding your customer, their needs and requirements
  • Managing current and developing technology
  • Fomenting a CX culture across the organization
  • Effective customer education and information delivery strategies
  • Data collection and management
  • IoT as a fundamental feature of your CX strategies
  • Third-party distribution frameworks
  • CX management through social media

Additional information

TBM Ticket Variations

(Corporate Counsel) Conference + Online Documentation 1499 Euro, (End Users) Conference + Online Documentation – 2799 USD, (End Users) Conference + Online Documentation 1499 Euro, (End Users) Conference + Online Documentation 1999 EUR, (Law Practice) Conference + Online Documentation 2499 Euro, (Solution Providers) Conference + Online Documentation – 3299 USD, (Solution Providers) Conference + Online Documentation 3499 Euro, (Solution Providers) Conference + Online documentation 3499 USD, Corporate Counsel – EUR1499, Documentation package – 999 USD, End User Delegate (Two Days Conference + Online Documentation Package) – 2499 EUR, Online Documentation Only 1045 USD, Online Documentation Package – 899 EUR, Vendor Delegate (Two Days Conference + Online Documentation Package) – 2999 EUR

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download brochure Purchase Documentation Package - 899 EUR