The Covid-19 pandemic has affected the insurance industry in countless ways and in these times of disruption and huge technological innovation, professionals involved in fighting insurance fraud need to be aware of the positive and negative impacts of these changes. Did Covid-19 have an impact of number of claims? Had new types of fraud appeared? How new technologies are enabling insurers to sharpen their techniques in fighting against insurance fraud? These are the questions that all the insurance professionals are interested about.

We will be focusing on a broad range of topics such as:

• How the pandemic has changed insurance fraud
• Exploiting developing technologies for insurance fraud prevention
• How to enhance industry cooperation
• Today’s fraudsters’ behavioral patterns
• Improving your interviewing techniques
• Accurate data analytics for combatting insurance fraud
• Minimizing fraud in the health insurance sector
• Solving the dilemma: outsourcing claims processing vs internal solutions
• RPA, ML and AI for claims processing
• Profitably partnering with emerging providers of insurance services
• Establishing an insurance fraud culture
• Accurate fact-checking procedures
• Balancing diligent counter-fraud measures whilst providing a high quality service