Covid-19 has impacted economies in a myriad of ways, and while the topic of debt collection and recovery is always important and necessary but in a financial crisis such as now, with the increased number of debtors finding themselves in difficulty, along with the fact that the ability to collect such debts can mean the difference between survival and bankruptcy, this topic is crucial.

Moreover, the debt collection and recovery functions are due to undergo a technological revolution, which will transform and drive innovation across all areas of these fundamental functions. What are the strategic requirements and commercial implications of artificial intelligence within individual organisations? Where will the benefits lie? What are the competency expectations and what will be the ROI? These and many more questions will be answered during this forum. We will be focusing on a broad range of topics such as:

• COVID-19: Global impact on people and businesses
• Customer relationship management
• Cooperation with secondary market
• Technology solutions for credit management
• Non-performing loans
• Credit risk management in times of economic crisis